Transition of Measuring Facilities Management Performance from Micro Scale View to the More Comparative View

Today’s organisations constantly review the composition of their core businesses and the way they operate, therefore, clear attention must be paid both to the effective maintenance of support systems and the culture of the organisation. This paper argues that good performance is essential to facilities management (FM) in order to improve its supporting role to the core business of the organisation. A survey carried out of performance measurement techniques in FM revealed that there was apparent uncertainty as to which was the best approach to managing FM performance. It will further discuss there is also a need for a new approach to performance measurement systems in FM organisations by discussing problems with the existing approaches to performance measurement systems. The paper concludes with the concerns relating to the identification of the issues needing attention in addressing such problems within the FM field.